Department of Public Safety – 911 Center

The Erie County Department of Public Safety provides both 911 services and emergency management services for the county.

Director John Grappy and his team aim to keep all citizens and visitors to Erie County safe by planning for emergency situations, training staff and citizens to respond swiftly and effectively to incidents, and by providing comprehensive dispatch services.

The department, which operates as part of the county executive’s administration and is overseen by the director of administration, includes a division for the 911 Center and a division for Emergency Management.

The 911 Center, which operates 24/7 out of the Public Safety headquarters in Summit Township, employs 46 full-time telecommunicators and three full-time shift supervisors.

The telecommunicators are highly trained, having received 14 weeks of training – including national certifications – before working on their own.

The center provides dispatch services for eight law enforcement agencies and 32 fire and EMS agencies.

In 2016, the 911 Center provided answered 167,403 calls, or an average of 459 per day.

In addition to taking calls from citizens and dispatching first responders, the 911 Center aims to educate the public about when to call 911 and what to expect in the call.

Did you know? This week, April 9-15, is National Public Safety Telecommunicators Week.